Foundation IT — Technology Consultancy for Hospitality

Built by people who have worked both sides of the front desk.

Most technology consultancies understand software. The good ones understand the business. The rare ones understand both — because they have lived inside hotels and inside IT departments, often in the same career.

That is the team behind Foundation IT. Some of us spent years on hotel floors and back offices, learning what a night audit really demands and why the front-desk manager hates the report nobody reads. Others led IT for international groups, wrestling integration roadmaps, vendor SLAs and migrations across dozens of properties. A few of us have done both — and that overlap is exactly where we choose to operate.

We focus narrowly so we can go deep: Oracle Hospitality and the surrounding ecosystem. Within that focus we work end-to-end — strategy, implementation, training, optimisation — with the same small senior team accountable from kickoff to long after go-live.

01^—

In partnership with SmartKPI LLC

Owners Portal

A comprehensive ownership and timeshare management application built natively on the Oracle Hospitality Integration Platform (OHIP). Designed for resorts and mixed-use properties where owner relationships, rental programs, statements and entitlements need to be managed with the same rigor as guest stays.

OHIP-native integration with OPERA
Owner statements, distributions, usage tracking
Rental program & revenue-share automation
Configurable reporting for ownership boards

02^—

Oracle Hospitality OPERA — full lifecycle

From discovery to a stabilised post-go-live environment. We handle complete configuration and migration projects on both OPERA V5 and OPERA Cloud, covering the modules that actually move the business: PMS, OVOS for vacation ownership, OSEM Sales & Catering, and the reporting and analytics layer.

Greenfield implementations & multi-property rollouts
V5-to-Cloud migrations with data integrity assurance
OVOS, OSEM S&C, Reports & Analytics
Cutover planning, parallel run, hypercare

03^—

Oracle Hospitality training

Software is only as good as the team using it. We design training programs tailored to each role — front desk, reservations, revenue, finance, IT — and to each property's actual configuration. Delivered on-site, remotely, or in train-the-trainer formats for groups that need to scale internally.

Role-based curricula for OPERA V5 & Cloud
Custom playbooks built on your real configuration
Train-the-trainer for multi-property operators
Refresher & certification cycles

04^—

Specialized consultancy & development

The work that lives between the standard product and the way your business actually runs. Custom reporting, ETL pipelines, executive dashboards, and back-office integrations engineered to slot into the OPERA ecosystem cleanly — with documentation that survives staff changes.

ETL design & configuration
Operational & executive dashboards
Complex custom reports (Oracle BI, OAC, BI Publisher)
Back-office & finance system integrations

A senior team, narrowly focused, accountable end-to-end.

We do not pyramid projects. The people who scope your engagement are the people who deliver it. That accountability shapes everything else about how we work.

Dual-domain expertise

Hospitality DNA and IT discipline in the same room. We translate operational requirements into system design without losing either side.

Lifecycle ownership

Strategy, configuration, migration, training, optimisation — same team, single thread of accountability from kickoff through hypercare.

Vendor-grade methodology

Proven cutover playbooks, data-integrity protocols and parallel-run discipline refined across 15+ years of Oracle Hospitality projects.

Partnership over project

We build to be invited back. Documentation, knowledge transfer and clean handovers are not afterthoughts — they are deliverables.

Patterns we have delivered before.

Composite engagement profiles, anonymised. Indicative of the size and shape of work the team has led across its careers.

Migration

Multi-property V5 → OPERA Cloud

Led a phased migration for a regional resort group, including data conversion, parallel runs and on-site hypercare across all properties.

Zerodays of revenue-impacting downtime at cutover

Ownership

Owners Portal rollout

Deployed the Owners Portal at a mixed-use resort with a complex rental program — automating owner statements that previously took finance days to assemble each month.

~90%reduction in monthly statement preparation time

Analytics

Executive dashboard & ETL

Built a unified KPI layer drawing from OPERA, the back office and the channel manager — replacing a patchwork of spreadsheets shared by ownership and operations.

Onesource of truth for board, GM and revenue teams

Our Owners Portal is built with SmartKPI.

A long-standing technology partnership combining SmartKPI's product engineering with Foundation IT's deep Oracle Hospitality and ownership-program experience. The result is an Owners Portal that integrates natively with OPERA via OHIP — and is supported by a single team that owns both the product and the integration.

The quiet infrastructure behind better hotels.

Built by people who have worked both sides of the front desk.

Four practices, one foundation.